{"name":"Conflict Management & Personal Safety Training (Theory)","description":"This course equips public-facing staff with the skills and confidence to recognise, assess and safely manage conflict by understanding behavioural responses, identifying risks and applying effective de-escalation and situational awareness techniques.","prefer_related_applications":false,"start_url":"/ConflictManagementPersonalSafetyTrainingTheory","short_name":"Conflict Management & Personal Safety Training (Theory)","orientation":"portrait-primary","display":"fullscreen"}